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Getting Your Ideas Implemented

Taking in account my personal history, I’ve been doing it wrong when it comes to getting my ideas implemented or my problems resolved.  You see, in the past, I would stop perusing an idea or problem once I encountered rejection (credit card companies bank on this… literally).  For instance, I’d have an incredible idea at work and I’d share it with a peer or boss, but because of lack of understand or because of the poor way that I communicated it to them, my idea would encounter a negative response and I would get discouraged and give.  Today I know better, today I politely take a different path in getting my ideas implemented

Oh sure, I’ve heard the old saying: “Try and Try again”, but for some reason I associated it with actually doing work after the idea(s) have been agreed upon.  Now, I realize that sometimes even the ideas need to be “Tried and tried again”, here’s why:

Over the past five years, one particular co-worker at work continues to make personal calls during work time (not lunch) to accomplish things.  While I don’t totally agree with the use of company time as much as he used it to accomplish his personal agenda, I have learned a few things be quietly listening to his actions and results that has benefited me greatly.  In addition, I’ve seen him use similar approaches with his work related ideas to get them implemented too!

Steps to Take to Get Your Ideas Implemented or Issues Resolved

  1. Be direct, but polite and confident in expressing your idea or issues.
  2. If you encounter an “A-hole” as the customer service rep., politely exit and call again.  Many times you will get someone who might be more agreeable to your concerns the second, third or sometimes even fourth time.
  3. If the person taking your call doesn’t have the authority to make a change, ask for someone who does, a supervisor, or customer retention specialist.
  4. If you have times (as is the case with an idea), if you encounter resistance, try writing or rewriting the idea and presenting the idea to another person next week.  Sometimes the problem is the way you are communicating the idea and writing it up in a document that is sent in an email helps present the idea in a more consumable format.
  5. Write the idea in a “lowest common denominator” like format (aka write your idea as simple as possible).  In other words, keep out the fancy words that doesn’t add value to the idea.  If you write your idea so that it’s a chore to read, it won’t get read.
  6. Keep you idea short and to the point, cut out the fluff.  You can always expand upon the idea later.
  7. Don’t be afraid of communicating your idea to more than one individual.  Just because cause one manager or person doesn’t understand, doesn’t mean that his/her boss won’t understand your vision.
  8. If you are sure the idea has legs (in other words it’s a great and doable idea), call a meeting with as many individuals that could support the idea.  Make sure it’s a solid idea though!
  9. Don’t take the rejection of your idea personal.
  10. Don’t feel like your idea is set in stone.  One of my favorite processes is evolving an idea that I might have to make it even better.  A side benefit is that the others helping to evolve the idea feels like they are part of the idea too.  Since they have time invested evolving your idea, they might champion it more.
  11. You idea may be improved upon, or you may have to compromise a bit on your vision just to get the idea agreed to be implemented.  Once the idea is accepted, you can always gently sway the vision back to your original thoughts if it makes more sense or makes more sense.  If it doesn’t though, then let your evolved idea continue instead.

No matter what happens to your idea, be polite and friendly about it.  Don’t let defensive or and negative forms of passion show or come out, even if you feel strongly about your idea/issue.

I hope someone finds value in this “Getting Your Ideas Implemented” knowledge, it took me too long to figure it out!

Bests,

Don

8 Responses to Getting Your Ideas Implemented

  1. I get what you mean and I have encountered a lot of negative people who, even at the planning stage, are already doubting your ideas. I mean, we’ll never know until we try, right? I thank you for your post, Don because it sure will help a lot of people. More power.

  2. What I found at work and home is that often, the timing is not right to get my idea going. I’d fall back and re-introduce later.

    Another problem I saw was that it does matter WHO introduces an idea. There are early adapters (who usually latched right on to my ideas) and then there are the influencers – the people that others naturally follow (not necessarily the power mongers in the company). If you can get the influencers to promote your idea, you get the idea accepted.

  3. I agree that the hanging up and calling back has worked like a charm. Though I must admit if you call back to quick and its a small company you may end up getting the same person as it has happened to me. You need to no take somethings too personal and I tell people if you have something to say sometimes the best thing to do is to just say it.